Privacy Policy

1. Information you provide

When you place an order, buy a break spot, complete a social order, or join our email list, you may give us your name, email address, shipping address, phone number, and the details of what you want to buy. If you contact us, we keep that correspondence.

2. Payment information

Payments are handled by Shopify Payments and its payment partners. Your card details are collected and processed by them, not stored by us. We receive limited order and transaction information, such as confirmation that an order was paid and the card brand, that we need to fulfill and support your order.

3. Information collected automatically

Like most websites, we and our providers automatically collect some technical information when you visit, such as your IP address, device and browser type, the pages you view, and the links that referred you. This is collected through cookies and similar technologies used by our host (Vercel), our store platform (Shopify), and analytics tools.

4. Cookies

Cookies are small files stored on your device. We and our providers use them to keep your cart working, remember preferences, measure traffic, and improve the Site. You can control cookies through your browser settings, though some features may not work without them.

5. How we use information

We use the information we collect to:

• fulfill and ship your orders and break spots
• process payments and help prevent fraud
• provide customer support and respond to your messages
• send order and shipping updates
• send marketing emails or texts if you opted in
• operate, secure, and improve the Site
• comply with our legal and tax obligations

6. How we share information

We share information with service providers who help us run the store, such as Shopify (store, checkout, customer records, and email or SMS), payment processors, and shipping carriers. We may share information to comply with the law, enforce our Terms, or protect our rights, and in connection with a business sale or transfer. We do not sell your personal information.

7. Marketing and your choices

If you opt in, we may send you marketing messages. You can unsubscribe at any time using the link in our emails or by emailing us. Transactional messages about your specific orders are not marketing and may still be sent.

8. Data retention

We keep personal information for as long as we need it to provide our services, fulfill orders, meet legal, tax, and accounting requirements, and resolve disputes.

9. Security

We use reasonable measures, and rely on Shopify’s and our other providers’ security, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To make a request, email us at ryan@joyfam.com. We will respond as required by applicable law and will not discriminate against you for exercising these rights.

11. Children’s privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

12. Third-party links

Our Site links to third-party sites and platforms, including Amazon and TikTok. We are not responsible for their privacy practices. Please review their policies before providing information.

13. Where we operate

We operate in and ship to the United States. If you access the Site from elsewhere, you do so on your own initiative and are responsible for complying with your local laws.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest version. Material changes will be reflected on this page.

15. Contact

Questions about your privacy or this policy? Email us at ryan@joyfam.com.